Monday, February 22, 2010

16 teachers

"You are a good teacher."

And I said, "I have a lot of good teachers as well, and I learn from them."

"And also many lousy ones. I learn a lot from them as well, I learn what not to do."

Having students coming up to you saying you are a good teacher at the end of the semester (Or facilitator as what we are called here in Republic Poly) makes you want to do more for them.

I think I should dedicate this article to inspiring teachers who influenced the way I feel about education and being an educator.

Mr Soh - I remembered my Pri 1 Maths teacher. He made us play Blackjack to teach us about addition. The objective of the game was to add to 21. All I remember about him was his name, the blackjack, and the way we learn it. (I still remember sitting on the floor of the classroom, playing blackjack, more than 20 years ago) Experiential learning we call it now...I think he is a teacher ahead of his time. I like to infuse games & activites in my lessons. I hope my students remember what we do and learn in class 20 years later.

Mrs Rama - I don't know why I remembered her so well. I think she taught me in Pri 3, and I quite like her as an English teacher. Her method of instruction was very clear. I learn that clear instructions in class are important, especially when students are feeling lost & confused.

Mrs Tan N. C - My Pri 6 form teacher, who taught Mathematics. She made me panic when she was giving out the exam papers. The tradition in my school was that they give out exam papers in descending order by marks. I was the last to receive mine, and I thought I had failed the final exam, but it turned out that I had full marks! (So much for the joke) She makes you like the subject because you like her & her personality.

徐老师 - She was my Chinese teacher in Pri 6, a retiree, who came back to teach. She must be at least 65, because her hair was all white, and she couldn't keep up with my naughty classmates. She always chase them down the aisle with a ruler, and they run around the classroom in circles. Discipline was lacking in her class. I didn't do Chinese homework for 3 months! Naturally, I did badly for Chinese that year (And from then on). I owe my handicap in Chinese to her. (I wonder how many of my classmates had the same problem). Well...It's my fault too, because I wasn't motivated enough. I learn that discipline is important in the classroom. The timer clock & the counter bell I use in class now are some of the tools I have for instilling discipline in class.

赵老师 - He was my Sec 2 Chinese teacher. We were talking about how difficult it was to solve 3 simultaneous equations. He impressed us all by solving simultaneous equations in his Chinese lessons for us. We were awed by what he knew. We later knew that he was a graduate from 南大.He made me realise that everyone has hidden talents that needs to discovered. You may find a diamond in class one day if you search hard enough.

Mr Tan - My Sec 4 Maths teacher. I remembered this clearly. "Anyone not doing their homework will be punished by plucking 1 kg of grass from the school field." We all thought nothing about it until he reminded us..."Grass is very light!" We always did our homework. He was a good teacher, who was very clear & concise in his teaching. He was also very strict.

Mrs Sim - My Sec 3 & 4 Chemistry teacher & form teacher. She promised us, "If the class gets more than 85% of As for Chemistry, I will buy everyone lunch." Our class had almost 90% of As for our O-level results, but we never had our free lunch. I don't think she remembered, but I do. So do many of my classmates. She taught me to keep promises made to students, because they always remember.

Mrs Yeo - My Sec 3 & 4 Bio teacher. She was quite a figure in the school because she was the wife of Yeo Ning Hong, a minister at that time. She was the only Biology teacher in school, and she had a special room next to the Biology lab. I like Biology because of the way she teach. Lessons were always interesting, and we were welcomed to ask questions. I think I asked the most questions in her class, and I sat in the first row in lab. She taught me that if you make lessons interesting, people will want to learn.

Mr JC Chemistry tutor - I felt that he was the smartest teacher in the whole school, because he scored 4As during his A level when he was a student. (There were less than 50 students in Singapore who had that score when he was studying A-levels) In JC1, I seldom do my Chemistry tutorial. He would always ask me if I did my tutorials. I don't remember getting a scolding from him. He was also very encouraging and patient with me and some of my other classmates who didn't do tutorials. I started doing my Chemistry tutorials half a year later. I did not disappoint him for I got an A for my Chemistry. I learn about patience & about nurturing people from him.

Economics lecturer in NUS - She was from China. I skipped countless lectures because of her. That was because, I don't understand a word she says. Her English was so bad that no one understood what she said. I learn not to be like her.

Thermodynamics lecturer in NUS - Some of us call him the Z-monster. Once he starts his lecture, you fall asleep. It doesn't matter where you sit. I tried sitting in the first 3 row in the LT, I fell asleep too. I tell myself that if I teach, I will not let that happen. I hope my students don't fall asleep in my class.

Mr Niru - My adjunct Law lecturer. He was the first lecturer to teach with a black board. He says he is old-school, and he does not know how to use OHP, so, he writes on the black board. Everyone had to squeeze into the first 10 rows of the LT for his lecture because you can't see what he writes if you sit far away. He was one of the most interesting lecturer I had during my undergrad years. He told us stories about how he sued PUB (The Government!), and won the case. He left a deep impression in me. He was the first and only lecturer to invite the whole cohort (about 250 students) to his house for dinner after the course. I have never seen a lecturer who treats students this well (Esp. if you are an undergrad). I learn from him to try to do something special for my students for every course I teach. I hope if they happen to teach one day, they will do something nice for their students too.

Dr Cxxx - I did not have a good encounter with him. He said that he used to be a management consultant in a big company, and I wanted to find out more. I dropped him an email which he never replied. Also, he respond to the girls in the class more than the guys. After comparing testimonies with many of my classmates, we had a general conclusion that he is gender bias. The examples he gave in class were often irrelevant, for example he said,"Building a dam cost 2 million dollars." But, I still learn from him; I learned about story boarding in presentation during one of his class, and I learn how not to be bias.

Dr Perry - A visiting professor from University of San Diego. He is the most helpful & dedicated professor I have met. He's knowledgeable, very approachable, and he gladly shares his experiences. He treats students as though they are friends. His cheerful & jovial personality in lectures captivates people's attention. The course was well designed, and he engage students in every way possible. Taking his module is like taking 2 modules, but none of us complained. We acknowledged that there's a lot of work, but we are really learning. He shaped much of my current thoughts about conducting classes. I told him I was teaching in RP and he shared with me how he prepares for his lectures, "I spend at least 20 hours preparing for a 2 hour lecture." Now I know why his lessons are so effective. I spend a lot more time preparing for my classes now.

Prof Ron Sanchez - Sanchez is a visiting professor as well. He flies around the whole world teaching because he is world renowned in his field. He taught us Modular Architecture. He would tell us stories about how Philips Oral Healthcare, Sony Walkman, and Volkswagen uses Modular Architecture successfully. He is a powerful story teller. The lessons we learn are through stories he tell. I am still trying to learn this skill of story telling.

Prof Vladan - Vladan shares the teaching load with Sanchez. He is also very effective in his teaching. He would give us Harvard Business Review articles to read for homework. Before he begins class discussion the following week, he would go around asking questions about the case. If you didn't do your homework, you can't answer his questions. In addition to that, someone in class has to be "on duty" to summarize the lesson and present the key ideas in the next class. He forces us to be consistent with the readings, the presentation, and group/individual assignment. He integrates continual learning into his lessons in a seamless manner. I remembered that come exam time, I didn't had to do much for revision. I learn from him that when a lesson is designed well, learning becomes easy.

Monday, January 25, 2010

Everyone can be a Kaizen Expert!

"Kaizen" is the Japanese concept for continuous improvement.
The meaning is easily understood if you read the Kanji text. If you read them in English however, the meaning is diluted.

The truth is that Kaizen is more of a mindset, and an attitude, not so much of a tool like SPC, DOE, Fishbone Diagram, or Pareto Chart. When someone goes for Kaizen training, he/she is getting a training of the mind. The concept of "Continuous Improvement" is ingrained into a person's mind and in doing so, increases the chance of a person taking proactive measures to improve on his/her work. The best thing about Kaizen, it can be adopted by anyone. You do not need to be an expert to embrace it, you just need to be initiated into the Kaizen concept.

In a typical Kaizen training, the concept of Kaizen is explained to participants. Numerous examples that are shown give ideas on how one can bring about continuous improvement. These examples also goes on to show that Kaizen can be adopted easily. At times, simple tools are taught to make the improvement process more efficient.

Kaizen is also about taking baby steps in improvements. Keep improving, and you will be better off. It seems easy to do, but the truth is that consistent improvement is difficult for it takes a lot of discipline and effort. When work piles up, new projects come in, or when things get tough, people get distracted. More often, improvement takes a back seat; it doesn't get the priority status anymore. Kaizen becomes a "Nagging Mother"...you knew you had good advice, but you just find it difficult to implement.

For a company to be in a continuous state of improvement, it needs constant reminders. Organizing a Kaizen Day every quarter will work for most (Organizations with limited resources may consider one every 6 months). In a Kaizen Day, a trained facilitator helps Kaizen groups identify opportunities for improvement and helps them worked out concrete plans to tackle these problems. The flux of ideas and action plans arising out of these Kaizen events are good enough to keep the team busy for the next quarter. With improvement activities throughout the year, a company would be guaranteed continuous growth. Doesn't it sound like a tortoise strategy in a race? Slow & Steady!

Kaizen has receive a new lease of life with the introduction and merging of state-of-the-art group based tools in quality, innovation. By tapping into the wisdom of a diverse group of people, a skilled facilitator can bring about a lot of changes in an hour or two.

I merged Cause & Effect Analysis, Action Learning, Affinity Diagram, Brain-writing techniques, and Multi-voting technique to run a Kaizen workshop just a few days ago. There was total participation among team members, fun and laughter throughout the workshop, and the proposed solutions were great. The teams manage to solve their problems in an hour.

We were able to gather group wisdom , gain consensus, and develop innovative solutions with newly integrated Kaizen tools that are really easy to use. (I'll post about the technique another day.)

Now, everyone can be a Kaizen Expert!

Monday, October 26, 2009

History & Quality are related closer than you think they are.


Make a guess what these symbols are?
Seems like some symbols from Microsoft words?
These symbols are actually used by master craftsmen in Germany during the Middle Ages, in this case these symbols are used by goldsmiths.

These marks are very similar to the Product Certifications we have now.
As settlements got bigger and bigger in the middle ages, peoples start to specialize in their trades. Craftsmen of the same trade, for protection of their own interests, started forming guilds and associations. They determine the price, quality, and also how many can be in their profession (to match the demand & supply). They also protect their members from competition by forbidding people to practice the trade if they don't belong to the guild. Members on the other hand had to be subjected to unannounced product audits, workshop audits, and metrology calibration by guild elders. The symbols (aka trademarks) we see above are actually quality marks used by masters craftsmen. They started off as symbols to allow people to identify who make the product should the product be of inferior quality. The guilds take action on the parties should there be any complaints. Over time, these marks become associated with quality.

These trade marks were so well established that even the layman identify with them. Some of these trade marks survive through the ages. You may be particularly familiar with this one, which was established since 1731. Make a guess what they sell? I'll post the answer in the comments section.


When a certain brand establish reliability of the their brand name over a period of time, their name become synonymous with quality. Quality is never a one day journey. Quality has to be earned; the longer the history, the better it is!

None of the brand names like Louis Vuitton, Rolex, Rolls-Royce, Lexus are established over a short period of time. They earned their reputation through years of commitment to quality.

If you want to be associated with good quality, remember you are in for a long term relationship!

Monday, July 20, 2009

Aimee Mullins and her 12 pairs of legs



(Click here if you can't see the video)

Aimee Mullins is an American athlete, actress, and fashion model best known for her collegiate-level athletic accomplishments. She was actually born without fibula bones and as a result, had both her legs amputated below the knee when she was a year old. This disability however did not prevent her from becoming an outstanding athlete. She competed against able-bodied athletes in track and field events and set records in Paralympic in 1996. She went on to become a fashion model and an actress. In 1999, she was named "The 50 Most Beautiful People in the World" by People Magazine.

Get inspired by Aimee Mullins in this video.
She proofs that handicap is only a state of the mind.
We can all do what we want when we believe in it enough.

Monday, July 13, 2009

Calculus Vs Statistics


(Click here if you can't see the video)

Why are we learning so much calculus when we don't use it as much as statistics?

I support more statistics in our curriculum. We can make do with less trigonometry and calculus actually!

Monday, June 15, 2009

Against all odds, some people just shine.

(Click here if you can't see the video)

Videos are one of my favourite tools for training. They bring messages across in a fun, and impactful manner. I believe some of you may have seen this commercial. There are quite a few messages embedded. I find this commercial really useful for training. It can be used for topics relating to inspiration, motivation, persistence, resilency, etc. I am quite sure you can use it for training.

If you don't find a particular use for it, you can still use it as a commerical break. I entice people to come back on time after teabreak/lunch by showing them a nice video.

Sometimes, people are against you. Sometimes, the environment is against you. You may feel that everything is against you. But, against all odds, will you do what it takes to get a breakthrough?

Monday, June 1, 2009

Drum Circle for Organization Development


The sound clip below was recorded during my day 1 drum circle training. Click on this link to listen to full sound clip.


Drum Circles was featured on Straits Times today (1st Jun 09). Here's an extract of what it:

Novel drumming circle injects fun, fosters social bonds.

"The concept of community drumming circles is said to have started in the United states. The pioneer of the movement is widely considered to be percussionist Arthur Hull, who describes it as the use of a rhythm-based event to foster unity. People of different levels of musical ability can join in and all come together to make music and, at the same time, build a sense of community and belonging. In such circles, members also have to learn how to cooperate and collaborate with one another."

Two weeks ago, I flew up to KL and took a 3 day course on Drum Circle Facilitation from Arthur Hull. I got to learn a great facilitation tool, and know many fun loving facilitators. We now have a great support group for this spanking new movement.

I came back and started conducting drum circles. I managed to integrate this new tool into my Quality Management Training. The results are really great, and I am quite impressed with its impact. As a game to summarize learning points for the Quality management class, drum circle not only reinforced quality concepts well, it also helped improve communications, and build team spirit. Participants were energized, and they were beaming with joy at the end of the training. The feedback I got were very positive and encouraging - they loved it! I think I will have run drum circles in my quality training in future. I am pretty sure the Quality Management training and ISO 9001 training will pack a punch.

For more information on drum circle, check out Arthur Hull's website here. Good news for those who wants to learn drum circle, Arthur Hull will be coming to Singapore next year (No need to go Hawaii or KL for the course).